Employment Services Manager


SK 12640




£30,000 to £60,000 Per Annum



Contract Type:


We are seeing exciting and sustained growth in our employment taxes department and are therefore looking for a Manager to join our established team of five. This role primarily involves the delivery of consultancy advice and projects to our existing clients and could potentially provide support to the Partner and other members of the senior team with business development in future.

We are looking for someone who has good technical knowledge covering the taxation and reporting requirements of pay, expenses and benefits; strong interest and ability in researching legislation and HMRC guidance; and excellent communication skills, both verbal and written.

You will benefit from working within a successful, busy and supportive team, with opportunities for progression. This is a full time, permanent opportunity that will offer a mixture of working within the Birmingham office and home working.

Main Responsibilities:

  • Assisting in and managing advisory work and development of new opportunities
  • Attendance at meetings
  • Preparation of advice in emails and letters
  • Writing reports
  • Preparing correspondence with HMRC
  • Supporting others in the team with ongoing maintenance of relationships with existing clients
  • Technical and market research to support with active client work or business development for new opportunities
  • Participation with preparation and issue of adhoc marketing material to clients and targets
  • Demonstrating adherence to the firm’s policies and procedures in all aspects
  • Ability to work to deadlines and to be flexible
  • Ability to prioritise own workload
  • Able to oversee a number of clients and be responsible for the day-to-day management of their affairs
  • Ability to supervise and train more junior team members technically and procedurally. Willing to offer constructive feedback
  • Having responsibility for management of budgets for client work in which you are participating, to support fee and recovery targets being achieved
  • Organising business development and client contact routines
  • Meeting the requirements of the Employment Services team monthly billing and WIP management process
  • Monitoring own requirements in relation to chargeable time, and ensuring others in the team are kept routinely appraised of progress and availability

 Key Skills / Attributes

  • Good working knowledge of relevant legislation, HMRC guidance manuals and case law and to be disciplined in maintaining that knowledge through personal reading and appropriate training
  • Able to provide clear interpretation and application of technical knowledge to clients and colleagues, both in written and oral form
  • Good understanding and application of relevant Microsoft Office software, e.g. Outlook, Word, Excel and Powerpoint
  • Professional, approachable and diplomatic with clients and staff alike
  • Highly committed to excellent client service and the role
  • Able to prioritise own workload and the workload of more junior team members
  • Able to supervise and train team members
  • Communicate openly and build up excellent relationships with clients
  • Not afraid to take on new challenges and adaptable
  • Able to take on board feedback given by other staff to use this for personal and professional development
  • Good oral, numeric and written skills in order to effectively communicate with clients on a day to day basis
  • Able to set an example, motivate junior staff and generate team spirit

Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.