Customer Support Advisor - Safeguarding/DBS

Reference:

ZB10953

Sector:

Customer Service

Salary:

£9.23 to £10.25 Per Hour

Town/City:

Mosley

Contract Type:

Temporary

We are seeking to recruit a Customer Support Advisor to work within our clients Safeguarding/DBS department. This is an ongoing temporary position to support the business over their busy period.

Hours of work: 9:00am-5:00pm 37.5 hours per week

Duties:

  • Working on a new project which is responsible for dealing with Sports Clubs nationwide to see an increase in DBS checks for the Safeguarding young people
  • Answer inbound telephone queries and make outbound calls
  • Monitor email traffic and live chat, using the new systems that are being brought in for this particular project

The ideal candidate:

  • Excellent communication skills, both written and verbal.
  • Ability to work calmly under pressure.
  • Great team player with a professional approach.
  • Good IT knowledge and skills (including Microsoft Outlook, PowerPoint, Excel and Word).
  • Capable problem solver, with good attention to detail.
  • Able to display empathy to customers, whilst adhering to DBS and safeguarding policies.
  • Ability to effectively mediate between parties.
  • Excellent organisation and time management/punctuality.
  • Good at building relationships.

Please note due to responses we can only respond to successful candidates which will be within 48 hours of your application. Thank you!