Customer Support Advisor

Reference:

ZB10952

Sector:

Customer Service

Salary:

£9.23 to £10.25 Per Hour

Town/City:

Edgbaston

Contract Type:

Temporary

Our client is seeking a Customer Support Advisor on an ongoing temporary basis, to support the business over their busy period.

Hours of work: 9:00am-5:00pm 37.5 hours per week

Duties:

  • Providing excellent Customer Service, responsible for dealing with Sports Clubs and Parents regarding initiatives that will be running in 2020.
  • Answering inbound telephone queries and making outbound calls as necessary in order to resolve them. 
  • Answering emails and using live chat, using the systems they have in place. 

The ideal candidate:

  • Excellent communication skills, both written and verbal.
  • Ability to work calmly under pressure.
  • Great team player with a professional approach.
  • Good IT knowledge and skills (including Microsoft Outlook, PowerPoint, Excel and Word).
  • Capable problem solver.
  • Able to display empathy to customers, whilst adhering to programme T&C’s.
  • Ability to effectively mediate between parties.
  • Excellent time management/punctuality.
  • Good at building relationships.

Please note due to responses we can only respond to successful candidates which will be within 48 hours of your application. Thank you!