Customer Services – Account Manager


SK 9792


Customer Service, Sales


£16,000 to £19,000 Per Annum


Plus Bonus!



Contract Type:


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Our client based in Tamworth is expanding and looking for an additional CSA to join their team.  

Duties will include:

  • Provide accurate information of stock availability
  • Collate weekly/monthly reporting of stock performance on brands for both Customer  Service, Warehouse and Sales teams
  • Collate and update information files on individual accounts to include Contracts and procedures. Including labelling, bar codes, packaging and delivery instructions. Where necessary booking in of deliveries
  • Dealing with Debit Notes, Returns, Collections, Credit Notes and Invoices
  • Editing and converting orders into invoices, sending invoices and produce a consignment note for delivery
  • Complete daily work sheets with accurate information for departmental reporting
  • Liaison with all relevant departments to agree availability of stock, agree delivery dates and confirmation of order fulfilment to meet timescales
  • Day to day communication with customers, with emphasis on meeting order quantities and delivery timescales
  • Maintain customer account records and memo fields
  • Produce monthly reports on the performance of Team and brands
  • Produce and maintain files of compliance for customer base
  • Update Special prices and Discounts
  • Telemarketing involving informing customer base of offers, promotions, pricing and orders
  • Build and maintain relationships with ‘buddies’ assigned to you
  • Follow all procedures outlined in the Customer Services manual
  • Complete Matrix to training programme
  • Complete credit and debit card payments and refunds
  • To track parcels via website as needed and inform customers of outcome and any action required
  • To produce Reverse It documentation for all products/items to be returned to head office or an alternative address
  • To update and maintain all bar coding records and documentation
  • To attend sales meetings as required
  • To envelope and post out newsletters, mail outs and statements as and when required
  • Health & safety policy and procedure is to be followed and is the responsibility of all staff

Skills Required:

  • Excellent use of Word, Excel and Opera system
  • Excellent telephone and email communication skills for liaison with suppliers
  • Face to face communication with senior members of Grafton International staff, and other Grafton departments
  • Good negotiation skills and Problem solving
  • Ability to work under own initiative as well as part of a team and prioritise workload

Contact Sue Kelly on

Please note due to responses we can only respond to successful candidates which will be within 48 hours of your application. Thank you! 

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