Customer Services – Account Manager

Reference:

SK 9792

Sector:

Customer Service, Sales

Salary:

£16,000 to £19,000 Per Annum

Benefits:

Plus Bonus!

Town/City:

Tamworth

Contract Type:

Permanent

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Our client based in Tamworth is expanding and looking for an additional CSA to join their team.  

Duties will include:

  • Provide accurate information of stock availability
  • Collate weekly/monthly reporting of stock performance on brands for both Customer  Service, Warehouse and Sales teams
  • Collate and update information files on individual accounts to include Contracts and procedures. Including labelling, bar codes, packaging and delivery instructions. Where necessary booking in of deliveries
  • Dealing with Debit Notes, Returns, Collections, Credit Notes and Invoices
  • Editing and converting orders into invoices, sending invoices and produce a consignment note for delivery
  • Complete daily work sheets with accurate information for departmental reporting
  • Liaison with all relevant departments to agree availability of stock, agree delivery dates and confirmation of order fulfilment to meet timescales
  • Day to day communication with customers, with emphasis on meeting order quantities and delivery timescales
  • Maintain customer account records and memo fields
  • Produce monthly reports on the performance of Team and brands
  • Produce and maintain files of compliance for customer base
  • Update Special prices and Discounts
  • Telemarketing involving informing customer base of offers, promotions, pricing and orders
  • Build and maintain relationships with ‘buddies’ assigned to you
  • Follow all procedures outlined in the Customer Services manual
  • Complete Matrix to training programme
  • Complete credit and debit card payments and refunds
  • To track parcels via website as needed and inform customers of outcome and any action required
  • To produce Reverse It documentation for all products/items to be returned to head office or an alternative address
  • To update and maintain all bar coding records and documentation
  • To attend sales meetings as required
  • To envelope and post out newsletters, mail outs and statements as and when required
  • Health & safety policy and procedure is to be followed and is the responsibility of all staff

Skills Required:

  • Excellent use of Word, Excel and Opera system
  • Excellent telephone and email communication skills for liaison with suppliers
  • Face to face communication with senior members of Grafton International staff, and other Grafton departments
  • Good negotiation skills and Problem solving
  • Ability to work under own initiative as well as part of a team and prioritise workload

Contact Sue Kelly on sue@elitep.co.uk

Please note due to responses we can only respond to successful candidates which will be within 48 hours of your application. Thank you! 

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