Customer Service Co-ordinator/ Telesales

Reference:

KP 9501

Sector:

Customer Service, Telesales

Salary:

£17,000 Per Annum

Town/City:

Tamworth

Contract Type:

Permanent

Our Client based in Tamworth are looking for a Customer Service Co-ordinator/ Telesales person to join their team!

Main Duties:

  • Focus on building relationships and a smooth running of this customer base
  • Liaison with Key Accounts
  • Telephone and email communication with suppliers, customers at all levels on a daily basis
  • Attending exhibitions
  • Visits to accounts with area representatives to gain understanding of both businesses and roles within the company
  • Update call log sheets in excel on daily basis
  • Complete weekly / monthly focus report
  • Work to achieving monthly targets set by the Division Manager
  • Able to produce emails, letters and product information to be sent to the customer base To process all orders accurately and efficiently to meet customer expectations
  • Taking orders via the telephone and increasing value or revenue of orders by means of telemarketing
  • Administration tasks and support to the Customer Service department as well as other areas of the business 

Skills Required:

  • Excellent use of Word, Excel with the ability to pick up new internal systems
  • Excellent telephone, email, excel and power point communication skills for liaison with suppliers
  • Face to face communication with senior members of staff
  • Good negotiation skills and problem solving
  • Ability to work under own initiative as well as part of a team and prioritise workload
  • Excellent Administration skills
  • Superior Customer Service / Telesales skills

If you would like to find out more about this role then please send your CV to kate@elitep.co.uk

Please note we can only contact successful candidates due to the amount of applicants applying we will be back to you within 48 hours of your application if you are successful. Thank you.